Terms and Conditions

Effective as of: 01/11/2025

Welcome to Black Panther Vapes! These Terms and Conditions ("Terms") govern your use of our website (www.blackpanthervapes.com), the sale of products, and your interactions with us. By using our site or purchasing products, you agree to abide by these Terms. Please read them carefully.

1. General Information

Black Panther Vapes operates the website at www.blackpanthervapes.com. By accessing or using our website, you agree to comply with these Terms and any applicable laws and regulations.

2. Age Restrictions

By using this website and purchasing from us, you confirm that you are at least 18 years of age (or the legal age for purchasing vaping products in your country of residence). If you are under the legal age, please do not use our website or make any purchases.

3. Products and Pricing

  • All product descriptions, specifications, and prices are correct at the time of listing. However, we reserve the right to amend any information and prices at any time without prior notice.

  • Product availability is subject to stock. In the rare case that an item you ordered is out of stock, we will notify you promptly and offer either a refund or a substitution.

  • To offer the most cost-effective shipping, some items may have their outer boxes removed and be flat-packed for postage. This is done to reduce shipping costs and pass the savings on to you. Rest assured, the product inside will be protected and in perfect condition for use.

4. Ordering and Payment

  • You can place an order by adding products to your cart and completing the checkout process on our website.

  • We accept various payment methods including credit and debit cards, PayPal, and other secure payment systems.

  • All transactions are processed in GBP (British Pounds), and payment is due upon order confirmation.

5. Delivery

5.1. Delivery Information

  • Black Panther Vapes offers free standard delivery on all orders within the UK.

  • We aim to dispatch all orders within 1-2 working days. However, during peak times or special circumstances, dispatch may take longer. You will receive an email notification once your order has been shipped.

  • Delivery times are estimated as follows:

    • UK Delivery: Typically 3-5 working days.

5.2. Delivery Charges

  • Free Delivery applies to all UK orders. Additional charges may apply for expedited delivery services, which will be outlined during checkout.

5.3. Delays and Issues

  • While we aim to provide timely delivery, please note that delivery times may vary due to factors beyond our control, such as weather conditions, customs clearance, and courier delays. We cannot be held responsible for delays caused by third-party courier services.

  • If you experience any issues with your delivery, please contact our customer service team at [email protected] or call 07709197544

5.4. Delivery Address

  • Please ensure your delivery address is correct and complete when placing your order. We are not responsible for any errors made during checkout that may lead to delivery delays or non-delivery.

6. Returns and Refunds

6.1. Returns Policy

  • We offer a 14-day returns policy from the date of receiving your order. You may return unopened products in their original packaging for a full refund or exchange. For hygiene reasons, we do not accept returns on opened or used items unless they are faulty.

  • To initiate a return, please contact us via email at [email protected] with your order number and details of the items you'd like to return.

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or damaged.

6.2. Faulty Products

  • If you receive a faulty or damaged item, please contact us immediately with a description and photographs of the issue. We will arrange for a refund, replacement, or exchange at no additional cost.

7. Privacy and Data Protection

  • Black Panther Vapes is committed to protecting your privacy. All personal information you provide, such as name, email address, and payment details, is processed in accordance with our Privacy Policy.

  • We collect only the necessary information for processing your orders and communicating with you regarding your purchases.

8. Liability and Disclaimers

  • Black Panther Vapes is not responsible for any harm, injury, or damage resulting from the use or misuse of our products.

  • Our liability is limited to the total value of your order. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Intellectual Property

  • All content on the website, including logos, images, product descriptions, and text, is the property of Black Panther Vapes and is protected by copyright and trademark laws. You may not use any content from our website for commercial purposes without our express written consent.

10. Changes to Terms

  • Black Panther Vapes reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised Terms will take effect immediately. It is your responsibility to check this page periodically for updates.

11. Governing Law

  • These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your order, please contact us at:

Email: [email protected]
Phone: 07709197544

By using our website, you confirm that you have read, understood, and agree to these Terms and Conditions.